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Privacy Policy
Your privacy is important to us at PortEight. We respect your privacy regarding any information we may collect from you across our website
Introduction
Porteight Private Limited ("PortEight", "we", "us", or "our") operates a digital supply chain and procurement solution with a marketplace of verified suppliers and transporters via its website and mobile application (the "Platform"). We empower buyers, suppliers, transporters, and drivers (collectively, "Users" or "you") to achieve greater efficiency, visibility, cost-effectiveness, and agility within their supply chains ("Services").
This Privacy Policy describes the types of personal data and sensitive personal data (collectively called "Data") we collect, how we use it, the safeguards we have in place to protect it, and your rights regarding your personal data. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.
Data Collection
To provide you with our services and enhance your experience on our platform, PortEight collects various types of information. This section outlines the categories of data we collect, the methods through which we gather this information, and the extra measures we take to protect sensitive data.
Types of Information
1. Personal Data
Personal Data refers to any Data that can identify an individual. We collect the following personal data directly from you when you interact with our platform:
- Name
- Email Address
- Date of Birth
- Phone Number
- Driving License
- Organisation Name
2. Sensitive Personal Data
Sensitive Personal Data includes information that requires additional protection due to its sensitive nature. We collect the following sensitive personal data to provide you with our services:
- Bank Account Details
- GST Number
- PAN Number
- Udhyam Number (MSME Number)
- Password
We handle sensitive personal data with extra protective measures like industry leading AES-256 encryption to ensure its security and confidentiality.
3. Non-Personal Information
We also collect some other data which is not to identify you but to improve the functionality and user experience of our platform. This includes:
- Operating System (Make and Version)
Data Collection Methods
- User Forms: Information provided by users through signup and other forms on our platform.
- Tracking of Transporter's Vehicles: GPS tracking system is installed on transporter's trucks for fleet vitals and management.
Data Usage
We use the collected Personal Data for the following specific purposes:
1. Account Creation and Management
- Account Creation: We use your Data, such as your name, email address, and phone number, to create and set up your account on our platform.
- Identity Verification: To ensure compliance, integrity and security of information in our system, we use information such as your GST Number, and PAN Number to verify your identity or the identity of your organisation, if applicable. This helps us prevent fraudulent activities and maintain a trusted user base.
- Providing Services: We only collect information such as bank details (including account number and IFSC code), and Udhyam Number to facilitate other users to process payments and transactions timely and securely. Such information is shared with the other users only when they have to make a payment to you.
By using your information, we make our best effort to provide you with best of our Services.
2. Customer Support
- Support Services: We use the information you provide during sign-up, such as contact details and account information, to assist you with any inquiries, resolve issues, and provide customer support.
3. Enhancement of Services
- Service Improvement: We analyse your usage patterns and the feedback you may provide us to continuously improve our services. This includes customising features to better suit your needs and addressing any issues you may encounter.
- Analytics and Research: To understand how our platform is used, we process non-personal information, such as device operating systems, to enhance the user experience and develop new features that benefit all users.
- Analytics: We may use anonymised or aggregated data to analyse platform usage trends, improve our services, and personalise your experience. For example, we may analyse browsing activity to understand user preferences and optimise search results.
Sharing of Data
We share your information with third-party service providers for specific purposes:
- Service Providers: We share your data with third-party service providers who help us operate the platform. These providers may include data hosting companies (like Amazon AWS in our case), payment processors, and analytics providers. We will only share the data necessary for them to perform the specific services we have contracted with them for.
- Government Verification: We may share some of the Data with relevant government agencies for the purpose of verification and to comply with certain legal requirements.
- Legal and Regulatory Requirements: In certain situations, we may be required to disclose your data to comply with legal obligations or court orders. We will only do so where we have a good faith belief that such disclosure is necessary.
- Business Transfers: In the event of a business transfer, such as a merger, acquisition, or asset sale, we may transfer your data to the successor or acquiring entity. We will provide you with notice before your data is transferred and, where required by law, obtain your consent.
- Sharing with Other Users: To facilitate connections and communication relevant to your business needs on the platform, we may share certain limited information, such as company name and contact information (with your consent), payment details (for payment, after completion of services), with other users you have interacted with or expressed interest in connecting with.
Security and Retention of Data
1. We have implemented industry-standard security measures to protect user data, including:
- Encryption: Data is encrypted both in transit and at rest to prevent unauthorized access.
- Access Controls: Access to user data is restricted based on roles and responsibilities, with strict authentication mechanisms in place.
- SSL Certification: Our platform uses SSL certification to ensure secure communication between users and our servers.
- Strict Security Policies: We have established comprehensive security policies and procedures to safeguard user data.
2. Our data retention policy is as follows:
- Duration of storage: All Data is stored securely for the duration of your account's existence on our platform.
- Tracking Data: Tracking data is retained for a period of 3 months. After this period, the data is archived and can be provided upon request. We retain this archival data for analysis and compliance purposes.
Your Rights
You have the following rights concerning your Data:
1. Access and Portability: You have the right to access your Personal Data that we hold. Upon your written request, we will provide you with a copy of your Personal Data in a commonly used and machine-readable format.
2. Correction and Update: You have the right to request the correction or update of any inaccurate or incomplete Personal Data we hold about you.
3. Deletion and Restriction: You have the right to request the deletion of your Personal Data. This right is not absolute and may be subject to our legal or regulatory obligations to retain such data.
4. Withdrawal of Consent: Where you have provided your consent to the processing of your Personal Data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please submit a written request to our Grievance Officer (contact details provided below). We will acknowledge your request without undue delay and respond to your request within 30 days of receipt unless extenuating circumstances exist.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal or sensitive personal information from children. If we become aware that we have collected information from a child under the age of 18, we will take steps to delete such information promptly, either on our own or when prompted by guardians or legal authorities.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. This section explains how we will notify you about any changes and your responsibilities in staying informed about these updates.
1. Notification of Changes
Whenever we make significant changes to this Privacy Policy, we will notify you in one or more of the following ways:
- Email Notification: We will send an email to the address associated with your account, informing you of the changes.
- Platform Notification: We will post a notice on our platform, highlighting the key changes.
- Update Date: We will update the "Last Updated" date at the beginning of this Privacy Policy.
2. Continued Use of Our Services
Your continued use of our services after the changes have been made constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Grievance Officer
In accordance with the Information Technology Act, 2000 and its rules we have designated a Grievance Officer to address your concerns and grievances.
Name:
Srishti Jain
Title:
COO
Email:
privacy@porteight.io
Just in Time (JIT) Notice
Banking Details Notice:
We collect and store your banking details (including your account number and IFSC code) under encryption to facilitate timely and secure payments for the services you provide through our platform. This information is only made visible to other users when it is necessary to process a payment to you.
MSME Registration Notice:
Users under MSME category must provide their UDYAM number at the time of registration on Platform. This ensures that we can convey this information to other users who will avail themselves of your services on our Platform. Not providing UDYAM number during registration might lead to delayed payments and other issues from the other user's end. In such cases, we will not be liable for any inconveniences or able to assist in such cases.
We are committed to protecting your personal data. Please refer to our for more details on how we handle your information.
A digital supply chain and procurement solution offering greater predictability, visibility, cost efficiency and agility at scale.
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